RETURNS
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At this time, we do not offer returns or refunds. All purchases from our shop both our subscription books and exclusive editions are nonrefundable and we do not accept returns or exchanges.

If the item arrives damaged from transit, any damages must be addressed with the shipping company. We advise getting shipping insurance when making a purchase.

If the item arrives damaged, but the shipping box is intact, please reach out to us. Returns/refunds will be issued depending on a case-by-case basis. You can always contact us for any return questions here. 

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RIGHT OF WITHDRAWAL (EU and EEA Consumers)
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If you are a consumer located in the European Union (EU) or European Economic Area (EEA), you have additional rights beyond our standard returns policy.

Under EU consumer protection law, you have the right to withdraw from your purchase within 14 days of receiving your goods, without giving any reason and without penalty.

This right is separate from and in addition to our standard returns policy below.

Read the full Right of Withdrawal policy here

Key points:

• 14 days from when you receive the goods (not the order date)
• No reason needed
• We refund the purchase price + standard shipping costs
• You pay return shipping
• Some exceptions apply (see full policy)

To exercise your right of withdrawal, contact us at badwomencollective@gmail.com within 14 days of receiving your order.

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DAMAGES AND ISSUES
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Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. You have 14 days from the date of delivery to notify us of any issue.

Reminder, all items are final sale and cannot be returned if you change your mind after purchase. 

Please note, due to differences in materials and manufacturing, some books may feature variations that do not qualify as damage. This can include, but is not limited to:

• Faint roller-lines from manufacturing
• Metallic foiling being more prone to light scratches
• Sprayed edges (especially dark colors) may show paper variation/manufacturing, shelf wear, white spots, light scratching, page bleed, or slight imperfections
• Tip-ins and signatures being slightly misaligned
• Misaligned sprayed edges less than 5mm from center
• Wavy pages (does not apply to water damage)
• Bent hardcase spine or dust jacket
• Minor interior or exterior defects
• Misaligned headbands

The above criteria is a general guidance for our perfect editions, however, every ticket will be manually reviewed by our Customer Support Team and all replacements will be at the discretion of that team. These guidelines do not apply to scratch + dent editions.

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CANCELLATIONS
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At this time, we are not accepting cancellations after a purchase is made. All products are final sale. Please note, the product images are digital mock-ups and final physical copies may vary. Cancellations will not be granted for differences between the digital design and the final product.

Cancellations will not be granted for shipping rate changes. We do not have control over shipping rates, duties, taxes, and/or fees.

You can keep up to date on the shipping timelines here. 

Subscription Box Cancellations - Once a subscription is cancelled, it will not be reinstated. To rejoin the subscription box, you will need to join the waitlist again.

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SKIPS
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There is one skip per calendar year that resets every January per box. If you have a combo box subscription, you are able to skip one or both boxes in a given quarter. Skip requests must be made via email and once a skip is processed, it cannot be "unskipped."

Skips must be requested via email (badwomencollective@gmail.com) before your next billing cycle goes through. Once your card has been charged, we cannot skip that month and no refunds will be issued. All listings are final sale. 

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ADDRESS CHANGES
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Address changes and updates must be requested via email (badwomencollective@gmail.com) before a label is printed and shipping notification email is sent out. Any changes made after that time will result in additional shipping fees to cover the cost of the new label.

Address changes made to book box subscriptions can be done in customer portals, however those changes will only affect future orders that have yet to be placed/renewed. Any address changes that need to be made to existing orders must be done via email (badwomencollective@gmail.com) by our customer service team.

If an order is shipped with an incorrect address at the fault of Bad Women Books, a replacement order or refund will be issued. If an order is shipped with an incorrect address t the fault of the customer, it must be resolved between the customer and shipping company and no replacement or refund will be issued. If the package is later returned to BWB, it will be sent out again with a corrected address/label but additional shipping fees will apply.

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EXCHANGES
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We do not offer exchanges at this time.

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REFUNDS
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We will notify you once we’ve received and inspected your damaged item to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your damaged/defected/missing/wrong item, please contact us here.

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SHIPPING
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International shipping duties, taxes, and fees are the responsibility of the customer. We do not cover shipping rates, duties, taxes, and fees costs. 

Shipping rates, duties, taxes, and fees are set by the shipping companies and country. We do not have any control over the rates. We cannot modify the rates. We do not receive compensation from those rates. The only dollar amount our company receives is the cost of the product. All shipping costs go to the shipping companies/government.

Delivery will be completed when the shipping company delivers the Products to the shipping address you supplied to us during your order process. If there is no safe place to leave the package, the order will be left in an area that the shipping company considers safe, or left at a local post office to be picked up by you.

Bad Women Books' obligation to deliver the package shall be fulfilled once the courier delivers the package at the safe address location or the post office to be picked up.

If the package is lost or not delivered by the shipping company, that needs to be addressed with the shipping company to fix by contacting your local post office or filing a missing package or claim. Lost packages are at the fault of the shipping company not Bad Women Books.

Bad Women Books will not attempt a further delivery. You are obliged to bear all expenses related to aforesaid default of acceptance.